FAQ

Q. Are there any contracts?

A. We do not lock you into any contracts. You can stop or change your order as required by contacting our friendly customer service team either by phone or email.

Q. Can I change our order?

A. Our automated ordering system means that you can set up your standing order and not have to worry about it again. You also have the flexibility of changing your order as required via our Customer Care Centre. We ask that you provide us with 24 hours’ notice for any changes to your order.

Q. What time will my order arrive?

A. We aim for all deliveries to be completed by noon, with the bulk of deliveries made early morning. Occasionally, due to circumstances outside of our control, there may be a delay with your delivery. Rest assured, the delivery is on its way, but feel free to contact our Customer Service Team for further information.

Q. What happens when my delivery falls on a Public Holiday?

A. If your delivery falls on a Public Holiday we generally deliver your milk on the following business day, unless you tell us otherwise.

Q. Is there a minimum order size?

A. There is no minimum order size. You are not obliged to purchase in full cartons. Call us, tell us what you need and we’ll pick your order.

Q. What else can I purchase through Milkunlimited other than milk?

A. Check out our Product range under products and keep an eye out as we continue to broaden our range of quality products. We are determined to offer you some of the best Australian made products. Some of the brands we carry include REV, Skinny, Physical, Farmhouse, OAK, Ice Break, DiRossi Cheeses, Mainland Cheeses, Hans Smallgoods, Maggles Eggs, Vita Soy , Bonsoy and Bulla products. Our product range also includes a large selection of organic products, yoghurts, creams, soy products and lactose free milk as well.

Q. We are an office, can you deliver to us?

A. Yes! Milk Unlimited serves a diverse range of customers from milk bars, take-aways, cafes, bakeries, restaurants, hotels, nursing homes, supermarkets, service stations, childcare centres, aged care facilities, schools and work offices. Just to name a few serves a range of customers from milk bars, restaurants to corporate offices.

Q. When and how will I receive my invoice?

A. You can be invoiced per order, weekly, or monthly. Our streamlined accounts system sends invoices electronically to your preferred email address. Payment can be made by direct deposit, cheque or credit card. Our payment terms are 7 days.

Q. What areas do you currently deliver your products to?

A. We deliver to Melbourne’s South Eastern suburbs.The areas we serve include Richmond, Camberwell, Toorak, South Yarra, Malvern, Prahran, Chadstone, Ashburton, Carnegie, Murrumbena, Elsternwick, Elwood, Brighton, Ormond, Clayton, Oakleigh, Burwood and Mt Waverley.

Q. Can I request for your sales rep. to visit my shop?

A. Call us on 0397749140 and our sales representative will come and go through everything with you.

Q. How do I place an order?

A. Call us now on 03 97749140 or email us your enquiry to get your first delivery on the way or speak to our sales representative in person.